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Free Training: Activate Your Customer Success Cycle

Customers are tired of lackluster results and *flashy* marketing

As a Course Creator, Coach, Small Business Owner, or B2B SaaS founder you know that fancy salespages and ads won’t always sway savvy customers.

In fact, it’s no surprise that “word-of-mouth” referrals from colleagues or past customers is already one of the best ways you sell your current product or program.

So as a growth minded business owner, you might have tried…

  • Automating your onboarding, but still see customers struggle with the same q's
  • Adding questionnaires to ask customers why they joined or decided not to subscribe
  • Painstakingly adding *new* content, features, and systems but feel burned out

HERE'S THE PROBLEM...

  • Traditional higher education business or
    retention courses are boring and outdated.
  • Consumer marketing campaigns to cold leads are expensive *AF*
  • No one talks about the LONG-term impact of poor customer experience on brand loyalty 'cuz well: *it's super awk."

UNLOCK THE KEY TO BETTER CASE STUDIES & TESTIMONIALS

The key to longterm growth & brand advocacy

What if the key to increasing your monthly recurring revenue was to keep the customer you already have?

Even if your business doesn’t solely rely on subscriptions, having repeat customers can  significantly grow your annual revenue year over year.

What if the key to unlocking customer success wasn’t just “better onboarding”, but actually activating the customer’s best decision making center: the human brain!

By allowing your customer to self-service, educate, and implement your product or program seamlessly tied to their larger goal, a prospect can easily convert to a customer for life in a matter of weeks not months or years. 

Activate Lifetime customers
with a Customer Success Roadmap

Introducing

CLIENT SUCCESS ACTIVATOR

A four month cohort program to help you deliver an amazing customer experience that leaves your customers coming back to you year over year!

TRANSFORM YOUR CUSTOMER'S LEARNING EXPERIENCE...

YOU GO FROM THIS:

to this:

Feeling stuck in community support seeing the same old questions getting asked by customers. 

A clear customer onboarding experience which unlocks your customer’s “success” and self-services common q’s.

Not having the “big picture” mapped out for your customer’s experience.

Getting access to a clear and customized customer success roadmap to fill in all the missing learning gaps.

Trudging on with marketing to new leads, because “churn” and retention is “just part of doing business.”

Building a business based on a consistent customer base, informed on data and customer feedback. 

Spring Cohort begins February 2022

LET'S GET DOWN TO BUSINESS

AUDIT CUSTOMER SUCCESS

Month 1: Audit Your Customer Success Journey

In month one, you’ll walk away with…

  • How to get a pulse of what's actually happening in your customer's current journey
  • How to analyze the critical missing pieces in your existing delivery and how to fix it.
  • Focused 1:1 audit and implementation week to analyze your customer journey.

Your CUSTOMER SUCCESS ROADMAP

Month 2: Activate Your Customer's Learning

In month 2, you’ll get access to…

  • Building a bridge to activate your customer to feel successful.
  • Creating + auditing self-service curriculum that actually gets used
  • Focused 1:1 and team audits to chart your future customer success roadmap.

EMPOWERING YOUR CUSTOMERs

Month 3: Empower Your Customers

In month three, you’ll be able to…

  • Get your customers excited about engaging with your content with rewards!
  • Optimize your existing word of mouth referral initiatives for existing customers
  • 1:1 audit of your team's training + customer support systems and SOP's

FUEL YOUR MARKETING WITH TESTIMONIALS

Month 4: Build Solid Case Studies

In month four, you’ll get access to…

  • How to automate your testimonials without begging or annoying customers
  • Create unique customer celebrations and wins based on success checkpoints!
  • Virtual Graduation and Celebration!

“These sessions with Melody are a great way to get out of your own head and put your concepts down on paper. I learned ways to create different levels of knowledge and celebrate as students graduate. I’m confident that we can re-structure our current content resources in a way that helps them move forward!”

Andrea gained confidence to structure her membership onboarding and empower her group coaching program!

Andrea Jones Founder of OnlineDrea

MAKE YOUR BUSINESS VISION A REALITY

1:1 SUCCESS Audits

Get the support for you and your team to build the business and customer success plan. Each month, you'll get access to 1:1 support calls.

Monthly implementation

We're leaving space open for your brain and team to process all the content so you can implement and work through the monthly trainings! Join me for monthly co-working calls!

Monthly Trainings

Each month's training sessions will be held live and focused on a specific topic. You'll get access to ask questions during the call!

On-Demand Training

Gain instant access to my growing library of on-demand trainings that's been accessed by over 1,100 students across the globe covering creating and selling virtual courses.

Melody was great to work with. She was professional, responsive, and supportive. I look forward to working with her on future projects and recommend her services 100%.

Dr. Julianna Hynes
Dr. Julianna Hynes

It was well worth the money and Melody is clearly a very knowledgeable resource. If you are serious about developing online learning or education, Melody can be a key resource to provide the foundation necessary to move forward.

Mike Anderson

We are good at working in our business, but it is very hard for us to work on our business and you helped bring a lot of clarity. We absolutely loved working with you!


Kelan and Brittany

JOIN TODAY

Choose the best plan for you...

pay in full

$2,400

  • 2X monthly trainings
  • 1:1 monthly audits & calls
  • On-Demand Training Access (4 Months)
  • 90 Min. VIP Customer Success Audit
Apply now

3 easy payments of

$800

  • 2X monthly trainings
  • 1:1 monthly audits & calls
  • On-Demand Training Access (4 Mo.)
Apply now

THIS IS FOR YOU IF...

  • You have an existing hi-touch virtual program or you're an early stage B2B SaaS founder
  • You really want to dive deep into customer feedback and love creating unique experiences for your customers
  • You have a growth mindset and are open to changing your onboarding and delivery for your program or product.

THIS IS NOT FOR YOU IF...

  • You're brand new to creating and selling digital products or virtual training programs.
  • You're a brick and mortar based business.
  • You'd rather have someone do the work for you than do it yourself or with your team.

Have we met?

I'm Melody.

I’m obsessed with client learning and experience. I love to create meaningful spaces for people to grow, connect, and learn together. And, I couldn’t be more thrilled to put together this program to make this happen for you. 

What can I say about myself, besides the fact that I’ve been teaching since I could line up my teddy bears and dolls? I’ve taught classrooms varying in ages from tiny tots in preschool to employees in corporate board rooms.

I can’t wait to see what you have created and how I can help more people see results with your product or program.

Have a Question? I've got you covered!

Absolutely! The Spring Cohort 2021 offers 2X  monthly sessions to help you confidently create a client success plan. You can attend the sessions live or access the on-demand trainings and recordings for four months.

Excellent question! You’ll get to access a 90 minute customer experience audit and strategy call. The call will be recorded and you’ll have access to the recording.

Excellent question! Your team member can join you for the sessions for a 10% discount.

Nope! I’ll cover some specific tech from what I use including forms, email marketing platforms, affiliate software including Thrivecart, but you can use whatever platforms you currently use and we can evaluate your tech stack during our 1:1 calls. 

Since this program is delivered live and consulting is customized for each business, I do not offer refunds. If you have any questions, reach out to [email protected]

Yes! I offer special VIP Intensives during my Client Success Retreat held twice annual per year which are exclusive to my cohort students! The Spring 2022 Retreat will be held in March 2022. Private Chief of Customer Success support is also offered exclusively for Cohort graduates. Reach out to see which packaged is right for you at [email protected]

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